Meet James Dixson | CX Strategy Consultant & Fractional CXO

---

James Dixson is a seasoned CX strategist, fractional executive, and systems thinker dedicated to transforming complex operational environments into streamlined, customer-centric experiences. With more than two decades of proven leadership in high-impact settings, James has consistently elevated operational effectiveness and customer satisfaction for organizations nationwide.

From major airport operations like SFO and JFK to mid-sized enterprises seeking strategic CX guidance, James applies deep insights and a methodical approach to journey mapping, experience design, and process optimization. His work ensures that every customer interaction is thoughtfully designed, meticulously executed, and consistently exceptional.

Dixson Solutions, LLC assists clients who desire to improve their business and provide better experiences for their customers, partners, or stakeholders.

Our solutions leverage existing resources and information to elevate and improve levels of operational effectiveness, customer satisfaction, employee engagement, and enable proactive and effective data-driven decisions to produce seamless and intelligently executed experiences.

Solutions can be scaled to support exploratory options, short-term initiatives, or long-term strategies. Results can be obtained early and continuously throughout the desired program duration.

Exploratory automation, integration, or optimization efforts can showcase simple, low cost proof of concepts to illustrate value and garner support for more complex efforts or solutions to be funded and approved later. A successful proof of concept can also demonstrate viability, effectiveness, and integration with other systems.

Certifications & Credentials:

• Breakthrough CX Strategy – Massachusetts Institute of Technology (MIT)
• AI: Implications for Business Strategy – Massachusetts Institute of Technology (MIT)
• Professional Aeronautics (B.S.) – Embry-Riddle Aeronautical University